Thank you for choosing BE IN HOME SARL SOCIETE EN LIQUIDATION. We are committed to providing safe and reliable delivery services to ensure your pillows and related home products reach you successfully.

The following shipping policy applies to all orders placed on our website.

  1. Order Processing Time
    We arrange for order processing and shipment preparation once the order is confirmed.
    Order processing time: 3–5 business days.
    During this period, we handle order confirmation, product preparation, and logistics arrangements. Once the order is shipped, you will receive delivery details to track the shipment status.
  2. Delivery Time
    Once shipped, the order enters the delivery phase.
    Estimated delivery time: 7–19 business days.
    Actual delivery times may vary due to factors such as shipping routes, weather conditions, holidays, customs inspections (if applicable), and other uncontrollable circumstances.
  3. Delivery Coverage
    We currently provide delivery services primarily to customers in the United States.
    Please ensure you provide an accurate and complete shipping address—including your name, street address, city, state, and zip code—when placing your order to ensure successful delivery.
    Delivery issues caused by incorrect or incomplete addresses, or the inability to receive the package, may affect delivery times.
  4. Logistics Partners
    To ensure reliable delivery, we may select appropriate logistics partners based on the specific order, including:
    USPS (United States Postal Service)
    UPS (United Parcel Service)
    FedEx (Federal Express)
    The specific delivery method is selected based on the shipping address, product details, and logistics arrangements.
  5. Order Tracking
    Once the order has shipped, we will send delivery information to the email address provided during checkout.
    You can track your order status using the provided logistics information. If you do not receive updates for an extended period, please contact our customer service team, and we will assist you in checking the status of your order.
  6. Delivery Delays
    While we strive to meet estimated delivery times, unavoidable delays may occur in certain situations, such as:
    Extreme weather conditions;
    Increased logistics volume during holidays;
    Temporary adjustments during transit;
    Customs or other regulatory processes (if applicable).
    We will actively assist customers in tracking order status regarding delays caused by these uncontrollable factors.
  7. Important Notes on Delivery
    Upon receiving your package, please promptly inspect the product packaging and the condition of the items.
    If you discover any shipping damage, missing accessories, or discrepancies with your order details, please contact us as soon as possible. Kindly provide your order information and relevant photos so that we can resolve the issue promptly.

Thank you for your trust and support; we remain committed to providing you with a convenient and reliable shopping and delivery experience.