BE IN HOME SARL SOCIETE EN LIQUIDATION (hereinafter referred to as “we” or “us”) values ​​the protection of your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse products, or make purchases.

We are committed to providing a safe and reliable shopping experience and handling your personal information in accordance with applicable data protection laws and regulations. By accessing and using our website, you acknowledge and agree to the information handling practices described in this Privacy Policy.

  1. Information We Collect
    We may collect the following types of information when you visit the website, place an order, contact us, or use related services:
    Order Information: Includes your name, shipping address, billing information, email address, contact phone number, and purchase history; used to process orders and provide after-sales service.
    Account Information: If you create an account, we may store the account-related information you provide.
    Payment Information: The payment process is handled by secure third-party payment service providers. We do not store full credit card numbers, bank card details, or payment security codes (CVV) on our servers.
    Website Usage Information: Includes browsing history, access times, device information, browser type, and website usage patterns; used to optimize website functionality and enhance the user experience.
  2. How We Use Information
    The information we collect may be used for the following purposes:
    Processing and managing your orders;
    Providing product inquiries, customer service, and after-sales support;
    Improving website functionality, product displays, and the shopping experience;
    Sending important order-related notifications;
    Preventing fraud and unauthorized transactions, and ensuring website security;
    Complying with relevant legal and regulatory requirements.
    We do not sell, rent, or disclose your personal information to third parties without authorization.
  3. Information Sharing
    To provide a seamless shopping and service experience, we may share necessary information with the following partners:
    Payment Service Providers: To facilitate secure payment processing;
    Logistics and Delivery Providers: To fulfill order delivery;
    Technical Service Providers: For website maintenance, data security, and system support.
    All partners use the relevant information only to the extent necessary to provide their services and are required to comply with applicable data protection standards.
  4. Data Security Protection
    We implement reasonable technical and administrative measures to protect your personal information and prevent unauthorized access, disclosure, alteration, or loss. All payment transactions are processed via third-party payment platforms that comply with PCI-DSS (Payment Card Industry Data Security Standard). We do not store sensitive payment information, such as full bank card numbers or CVV codes, in order to minimize the risk of data breaches.
  5. Cookie Technology
    Our website may use cookies and similar technologies to ensure the site functions correctly, remember user preferences, analyze site traffic, and improve the service experience.
    You can manage or disable cookies through your browser settings; however, please note that some website features may be affected as a result.
  6. Data Retention Period
    We retain your personal information in accordance with business needs and legal requirements.
    Order-related information is typically retained for up to seven years following the completion of an order for purposes such as financial record-keeping, customer service, dispute resolution, and legal compliance. Once the necessary retention period has expired, we will securely delete or anonymize the relevant information in accordance with applicable regulations.
  7. Your Privacy Rights
    Depending on applicable laws, you may have the following rights:
    To request access to the personal information we hold about you;
    To request the correction of inaccurate information;
    To request the deletion of your personal information;
    To restrict or object to certain data processing activities;
    To request a copy of your personal data.
    To exercise these rights, please contact us using the methods listed below.
  8. California Consumer Privacy Act (CCPA)
    If you are a resident of California, USA, you may have the following rights under the California Consumer Privacy Act (CCPA):
    To know what personal information we collect, use, and disclose;
    To request the deletion of personal information;
    To request access to your personal information;
    To opt out of the sale of personal information.
    We do not sell customers’ personal information (“Do Not Sell My Personal Information”). If you wish to submit a privacy-related request, please contact us via email.
  9. Children’s Privacy
    Our website services are intended for general consumers; we do not knowingly collect personal information from minors (individuals who have not reached the age of majority as defined by applicable law). If we discover that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it promptly.
  10. Privacy Policy Updates
    We may update this Privacy Policy in response to business changes, legal requirements, or service adjustments. Updated policies will be posted on our website and will indicate the new effective date.

Thank you for your trust. We remain committed to protecting your personal information and providing you with a safe and secure shopping experience.