Thank you for choosing BE IN HOME SARL SOCIETE EN LIQUIDATION. We want every customer to be satisfied with their purchase of pillows and related home products. If you are not satisfied with the items you received, eligible orders may qualify for a return, exchange, or refund in accordance with this policy.

Please read the following policy carefully before submitting a return or refund request.

  1. Return Period
    We accept return requests for eligible items within 30 days of receipt.
    If you wish to return an item, please contact our customer service team within this timeframe and provide your order details and the reason for the return. Requests submitted after the 30-day window may not be approved.
  2. Return Conditions
    To ensure a positive shopping experience for all customers, returned items must meet the following conditions:
    Items must be unused;
    Original packaging must remain intact;
    Items must be free from obvious damage, stains, or signs of use;
    Valid order information or proof of purchase must be provided.
    For returns due to personal reasons—such as incorrect size selection or personal preference—the items must still meet the requirements listed above.
    The following items may not be eligible for return:
    Items that have been used or are otherwise unfit for resale;
    Items damaged due to misuse or mishandling;
    Items missing original packaging or accessories.
  3. Return Request Process
    To request a return, please follow these steps:
    Step 1: Contact Customer Service
    Please contact us via email and provide the following:
    Order number;
    Purchaser’s name;
    Contact information;
    Reason for return;
    Photos of the item (if there are quality issues or shipping damage).
    Step 2: Await Review
    We will review your request upon receipt and typically respond with the outcome within 3 business days.
    Please do not ship the item back without prior approval, as this may affect the processing of your refund.
    Step 3: Ship the Item Back
    Once your return request is approved, we will provide return instructions. Please ship the item to the designated address as instructed. 4. Return Address
    Please send returned items to the following address: 40 Rue de Paris 24260 Le Bugue.
    Please verify the return details before shipping and retain your tracking information for future reference.
  4. Return Shipping Costs
    We will cover return shipping costs if the item has quality issues, was damaged during transit, or does not match your order.
    If the return is due to personal reasons—such as a change of mind, an incorrect purchase, or other non-quality-related issues—the customer is generally responsible for the return shipping costs.
    Responsibility for return shipping costs will be confirmed with the customer during the review process.
  5. Exchange Policy
    You may request an exchange if the item you received has quality issues or does not match your order details.
    Exchange Conditions:
    Requests must be made within 30 days of receiving the item;
    The item must meet return eligibility criteria;
    Order details and a description of the issue must be provided.
    Exchange Process:
    Contact customer service to submit an exchange request;
    Provide order details and a description of the item’s condition;
    Wait for review and confirmation;
    Complete the exchange according to the instructions provided by customer service.
    Exchange request reviews are typically completed within 3 business days. The replacement item will be shipped after the returned item is received and confirmed to meet eligibility criteria.
  6. Refund Processing
    We will begin processing the refund once the returned item has passed inspection and meets refund requirements.
    Refund Review Time: Completed within 3 business days of receiving the returned item.
    Refund Arrival Time: Typically 3–5 business days; the exact timeframe depends on the processing speed of your payment provider or bank.
    Refunds will be issued to the original payment method used for the purchase.
  7. Order Cancellation
    Please contact us as soon as possible if you wish to cancel your order.
    Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it. For orders that have already been shipped, you may apply for a return in accordance with this policy.

We appreciate your understanding and support, and we remain committed to providing you with reliable products and a quality service experience.