Welcome to the FAQ page for BE IN HOME SARL SOCIETE EN LIQUIDATION. We have compiled a list of questions frequently asked by customers regarding the purchase of pillows and related home products. We hope this helps you quickly find information about our products, orders, shipping, and after-sales service.

If you have any questions not covered below, please feel free to contact us; our customer service team is here to assist you.

  1. How do I purchase pillows from the website?
    You can browse the product pages, select the pillow style and quantity you need, and add them to your shopping cart. Then, proceed to the checkout page to enter your shipping details and complete the payment. Once your order is successfully submitted, you will receive an order confirmation.
  2. Are there detailed descriptions for the products on the website?
    Yes, each product page provides relevant information—including features, dimensions, material details, and usage recommendations—to help you understand the product before purchasing.
    Please note that due to differences in display settings across devices, the actual product color may vary slightly from the images on the website.
  3. What payment methods are available?
    We accept secure online payment methods. All payment information is processed by secure third-party payment service providers.
    To ensure payment security, we do not store full credit card numbers or security codes (CVV).
  4. Will I be charged automatically after my purchase?
    No.
    All our products are sold via one-time purchase. Your payment covers only the specific items in your current order; there are no membership subscriptions, automatic renewals, or recurring charges.
    If you wish to purchase products again, you will need to place a new order.
  5. How long does it take to process an order?
    We confirm and process orders promptly upon receipt.
    Processing times may vary depending on order volume, product availability, and holiday schedules. Please refer to the shipping policy page on our website for specific delivery timelines.
  6. How can I check my order status?
    Once your order is confirmed, details will be sent to the email address you provided during checkout.
    If you wish to check the progress of your order, please contact us via email with your order details, and we will assist you in checking the status.
  7. Do you accept returns?
    Yes, we offer returns for eligible items. To request a return, please ensure the product remains unused and retain the original packaging and order details. You must contact us to submit a return request within the specified timeframe; please refer to the Refund Policy page for specific return conditions and procedures.
  8. How long does it take to receive a refund?
    Once your refund request is approved, we will process the refund using the original payment method.
    The time it takes for the funds to appear in your account may vary depending on the processing times of your bank or payment provider; it typically takes a few business days to complete.
  9. Where do you ship?
    Currently, we primarily offer sales and shipping services to customers in the United States.
    Please ensure the shipping address you provide is accurate and complete to avoid delivery delays caused by incorrect address information.
  10. What should I do if there is an issue with the product I received?
    If the product you receive has quality issues, is damaged during shipping, or does not match your order details, please contact us promptly and provide your order information along with relevant photos.
    We will assist you in resolving the issue based on the specific circumstances.
  11. How is my personal information protected?
    We take customer privacy very seriously. Your personal information is used solely for order processing, customer service, and website service optimization.
    We will not sell or disclose your personal information without authorization. For more details, please review our website’s Privacy Policy.

We will respond to your inquiries as soon as possible and provide any necessary assistance. Thank you for choosing us; we look forward to providing you with a pleasant and convenient shopping experience.